At Decordell, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
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Information We Collect: When you place an order, we may collect information required to process and deliver your purchase, including your name, shipping address, billing address, phone number, and email address. Payments are processed securely through third-party payment gateways. Decordell does not store your credit/debit card numbers, CVV, or other sensitive payment credentials.
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How We Use Your Information: Your information is used to process and fulfill orders, coordinate deliveries, provide order and tracking updates through SMS, WhatsApp, or email, respond to customer enquiries, and provide after-sales support.
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Data Sharing: We may share necessary customer information with trusted payment, logistics, shipping, and delivery partners strictly for processing and fulfilling your orders. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
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Cookies: Our website may use standard cookies and similar technologies to maintain shopping cart information, remember user sessions, improve website functionality, and provide a smoother browsing experience.
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Data Security: We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
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Your Rights: You may contact us to request access to, correction of, or updates to your personal information. Where applicable, you may also request deletion of your personal information from our active records, subject to legal, regulatory, and legitimate business requirements.
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Policy Updates: Decordell may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. Any updated policy will be published on this website.