At Decordell, we carefully inspect and securely pack every product before dispatch. Due to the delicate nature of our decor and lifestyle products, returns and exchanges are subject to the following terms:
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Eligibility: Returns or exchanges are accepted only for products that are received damaged, defective, incorrect, or with missing components.
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Reporting Period: Any issue must be reported within 48 hours of delivery. Requests submitted after this period may not be accepted.
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Mandatory Unboxing Video: Customers must record a clear, continuous, and unedited 360-degree unboxing video before opening the package. The video must show the shipping label, all sides of the sealed package, the opening process, and the condition of the product.
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Unboxing Proof: Videos that are cut, edited, paused, incomplete, or recorded after the package has been opened will not be accepted as valid proof for return or exchange claims.
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Product Condition: The product must remain unused and unaltered and must be returned with its original packaging, brand tags, bubble wrap, boxes, and other accessories, wherever applicable.
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Exchange: If the claim is approved, Decordell may provide a replacement of the same product, subject to availability. If the same product is unavailable, the customer may be offered an alternative resolution or refund, as applicable.
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Return Process: Once a return or exchange request is approved, our team will provide the necessary instructions for returning the product. Customers must securely pack the item to prevent further damage during transit.
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Verification: All return and exchange requests are subject to verification of the submitted unboxing video, product condition, and returned item at our warehouse.
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Non-Eligible Returns: Returns or exchanges will not be accepted for products that have been used, altered, damaged after delivery, or returned without the required original packaging and valid unboxing proof.
For return or exchange requests, please contact our customer support team through the details provided on our Contact Us page.