At Decordell, we carefully inspect products before dispatch to ensure they are properly packed and delivered in good condition. Due to the delicate nature of our decor and lifestyle products, refunds are subject to the following conditions:
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Refund Eligibility: Refunds may be considered for products that arrive damaged, defective, incorrect, or with missing components, provided the issue is reported within 48 hours of delivery.
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Mandatory Unboxing Video: A clear, continuous, and unedited 360-degree unboxing video must be recorded before opening the package. The video should clearly show the shipping label, all sides of the sealed outer package, the opening process, and the product condition.
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Video Requirement: Videos that are cut, edited, paused, incomplete, or recorded after the package has been opened will not be accepted as valid proof for damage, wrong-item, or missing-item claims.
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Refund Verification: After receiving the required proof and, where applicable, the returned product at our warehouse, Decordell will inspect and verify the claim. A refund will be initiated only after the claim is approved.
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Refund Method: Approved refunds will be credited to the original payment method. For eligible Cash on Delivery (COD) orders, the refund may be processed through bank transfer.
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Refund Timeline: Once a refund is approved, the amount will generally be credited within 5–7 business days, depending on the payment provider or banking institution.
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Non-Eligible Claims: Refunds may not be provided for products that have been used, altered, damaged after delivery, or returned without the required original packaging and valid unboxing proof.
For refund-related queries, please contact our customer support team using the contact details provided on our Contact Us page.